Privacy and security policy

We invite you to read carefully the following stipulations that concern any user of the Akcelos website.

Respecting the privacy of personal information and privacy is a principle recognized by the law and we know how important it is to you.

At Akcelos, when you visit our Website and use our services, we want your experience to   be safe and that you feel reassured about it.

When using our Website, you may send us personal information. We are concerned with the protection of this information transmitted by Internet and by the respect for your privacy. Therefore we strictly control how personal information is used and disclosed.

We have developed this Privacy Policy to explain our practices relating to the collection, use and disclosure of your personal information. Thus, this Policy states in particular:
- the type of information we collect,
- how we protect it,
- how this information is used
- and the choices you have in this regard.

We collect personal information only if you voluntarily provide it on the Website. If you do not wish to communicate all or part of the information required on the screen or if it is important for you to keep the confidentiality of any type of information, you may refrain from communicating it, with the exception of the mandatory information which is essential to the operation of the Website.

By using the Website, you agree to abide by the practices described in this Policy.


1.1 Personal information

In the understanding of this agreement, personal information is information that identifies an individual user of the Website.

1.2 Collective information (non-personal)

Information that is entered by a user but does not identify him, is considered collective information. For example, this type of information may include:
- your postal code;
- non-personal data when you visit our Website, such as the type of browser you are using or the referral URL;
- customer information that is summarized in a non-personal, aggregate format for statistical and research purposes.



2.1 Purpose of the collection of personal information

We will use the personal information you provide us solely to satisfy the purposes for which it was provided to us. It allows Akcelos to open an account in your name, process your order, contact you, customize your surfing experience, if you give your authorization, send occasionally Website and product information in a more personalized way.

This way, Akcelos may use your personal information for various transactional purposes, including:
- fulfill your requests on products, services or information;
- provide customer support to answer your questions or complaints;
- conduct surveys to improve our services;
- measure and improve the effectiveness of our Website or our marketing efforts;
- detect fraud attempts and errors and to protect against these;
- track and analyze your purchases and preferences in order to gain a better understanding of your needs in regards to products and services and your eligibility;
- customize our online content or our in-store offers according to your preferences;
- offer you, if requested, additional products and services;
- other purposes as described in this Policy.

2.2 Personal information that may be collected

When you enter personal information, the information that Akcelos may retain is as follows:
- your personal details - such as name, postal address, telephone number and email address;
- your personal preferences - such as wish list, language preferences and marketing consent;
- your transaction information - such as products purchased, payment method, amount paid and credit or debit card number.
Occasionally, we may ask you to provide additional information such as your age, date of birth, gender, profession.

2.3 Consent of the user

Akcelos does not collect any personal information from an individual or company without obtaining its consent to provide it, unless mandatory and permitted by law. When you choose to provide us with personal information, you agree to the use of your personal information as set out in this Policy.

2.3.1 Explicit consent

This consent is expressed clearly and explicitly when the user uses the Website or provides the requested information. Thus, you will sometimes be asked to give your explicit consent, by checking a box, for example to indicate that you agree to conclude an agreement or a transaction, to receive marketing communications, to indicate your acceptance of the terms of use of the Site Internet or an amendment to a previous contractual agreement, etc.

2.3.2 Implied consent

In other cases, we may obtain your tacit consent when we can reasonably conclude that you have given your consent through an action you have taken or an action you have decided not to take. This usually occurs when the purpose of using your personal information is reasonably apparent to you.


2.3.3 Withdrawing your consent

You can notify us at any time that you wish to withdraw or change your consent with respect to the use and disclosure of your information. We will satisfy your request taking into account the legal and contractual constraints related to your transactions.

2.4 Disclosure of information collected

2.4.1 Principle

Akcelos does not disclose to third parties outside the Website any information collected without your prior consent. Your personal details will not be passed on to third parties for the purpose of sending you e-mails from authorized merchants, other advertisers or companies. Akcelos confirms that its advertisers have no access to your confidential information at any time without your express permission.
Akcelos does not sell or rent your personal information to "information brokers" or any other third party. However, in the normal course of business, we may share some of your personal information with our corporate family and third parties who work for us or as permitted or required by law.

2.4.2 Service Providers

Akcelos may use third parties to manage one or more aspects of its business operations, including the handling of personal information. When using an outside company, we enter into contracts or other appropriate means to ensure that your personal information is used in accordance with this Policy.

For example, we may share personal information with third parties who will perform services on our behalf: online order processing, non-cash payment processing, sending marketing communications, product maintenance, conducting surveys, verification and validation of information that you have provided us, merchandise expedition and the delivery of customer support services.

Akcelos has taken steps to prevent fraudulent use of your information on its Website and has adopted standard industry authentication procedures to protect you while shopping online on its Website. This includes, but is not limited to, communication with financial institutions or credit reporting agencies to verify the authenticity of your credit card and validate your credit card billing data.

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2.4.3 Authorized Dealers

Akcelos shares with authorized merchants present on its site, your personal information so that they can process your requests: online order processing, processing of non-cash payments, sending marketing communications, product maintenance, conducting surveys, verification and validation of information you have provided us, delivery of products and provision of customer support services.

2.4.4 Information shared between parent companies, subsidiaries and divisions

Akcelos may share information collected on its Website with its parent companies, subsidiaries or divisions for internal business purposes in accordance with this Privacy Policy. If Akcelos shares your information with its corporate family, it will ensure that your information is always used in accordance with this Privacy Policy and your choices.

2.4.4 Product Recalls for Security Reasons

If a manufacturer or a dealer approved by Akcelos reported a product recall for security reasons, we may give your details, limited to your name, address and telephone number, to the manufacturer so that he can notify you of the recall and provide details on replacement or repair programs. This transfer of your contact information only takes place for reminders that may jeopardize your security or the operation of the product you have purchased.

2.4.5 Sale or transfer of business

Any information we hold about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of sale, assignment or transfer of our business or assets in whole or in part. Should such a transfer occur, we will use reasonable efforts to attempt to ensure that the transferee will use your information in accordance with this Policy.

2.4.6 Disclosure in accordance with the law

Akcelos may disclose your information as permitted or required by law. A court of law or other entity with the power to compel us to disclose such information may require us to disclose such information. If there are reasonable grounds to believe that the information may be useful in the investigation of unlawful or unlawful activities, we may disclose the information to law enforcement agencies and other appropriate investigation agencies.

2.4.7 Partner Disclosures

Akcelos may share non-personal information in a statistical form with partners and users of its Website to get a better understanding of the trends and interests of users in a market research context or in order to provide you with better personalized services (see the "Automatic information gathering" section below for more details).


2.5 Duration of retention of personal information

Akcelos declares that, unless otherwise stated, files containing personal information are only kept for the time necessary to fulfill the purpose for which they were collected.

2.6 Access, correction and withdrawal of personal information

You may have access to your personal information at any time from the "My Profile" section and you may at any time validate or modify or request changes to your personal information.

You may also complete these procedures by contacting Akcelos Customer Service directly. If you wish to close your account, you must contact Akcelos Customer Service directly.

Finally, you may request that information about you be corrected or withdrawn, without any justification being required.

2.7 Other communications

2.7.1 Follow-up of purchases and surveys

After a purchase, we may send you a follow-up request to thank you or we may contact you to ensure that you are fully satisfied with the delivery, configuration or installation of your new product.

We can use online contact information to conduct surveys and occasional market research. These polls are done on a voluntary basis and you can simply refuse to participate.

2.7.2 Advertising and circulars

Akcelos offers its users on a periodic basis, newsletters, flyers and promotional material. If you choose to register, we will collect your contact information, such as your name and e-mail address. These contact details will be used exclusively to send you the newsletters and promotional material you requested.

You always have the choice to require that you no longer receive information on Akcelos and its products. If you have chosen to be included in our mailing lists or subscribe to one of our newsletters, we will always offer you the opportunity to opt out of the lists or unsubscribe. For example, each newsletter we send you includes either a link or another method that allows you to unsubscribe or opt out of other e-newsletters by going to the "My Profile" section.

2.7.3 Online Forums

Certain pages of our Website, such as discussion boards, may facilitate interactive discussions between users and the staff or agents who work on our behalf about products and services that may be purchased on the Website. These public forums and evaluations are accessible to all visitors of the Website and you must use discretion when entering information and make sure not to include personal information.


In some cases, we automatically collect information.

3.1 Our Website

When you browse our Website, we may collect the IP address of your computer, the IP address of your ISP, the date and time of your access to our Website, the Internet address of the website which has referred you directly to our Website, the operating system you use, the sections of the Website you visit, the pages read and the images displayed on our Website and the content that you have downloaded from our website. This information is generally used to manage and improve our Website and system.

3.2 Cookie files

These are small programs that are transferred to users' computer hard drives and show the frequency of their visits as well as the activities that caught their attention.

3.2.1 Use by Akcelos

Like most websites, we also collect information about you and your use of our Website by means of "cookies". These are harmless cookies in that they cannot extract information from your hard drive, over which you have full control. This technology does not systematically provide Akcelos with personal information about you.

This type of information collected, described as "collective information" does not identify you personally or enables to contact you. On the other hand, it helps us to dynamically create on our Website content and advertisements specifically designed for you. Akcelos uses cookies in order to establish traffic on the Website, to transmit information that will prove useful to its marketing department, and to personalize the future use that you make of the Website. This information also allows us to compile statistics on the number of users of our Website and the categories they consult.

The "Help" section of the toolbar of most browsers will tell you how to prevent your browser from accepting new "cookies", how to be notified when you receive a new "cookie", or how to block all "cookies" ". Similarly, you can disable or delete data used by your browser, such as "cookies" Flash, changing the configuration of your preferences for accessories or by visiting the manufacturer's website. However, because "cookies" allow you to take full advantage of some of the essential features of Akcelos, we recommend that you leave them on. For example, if you block or otherwise reject our "cookies", you may not be able to add items to your cart, place an order, or use a product or service that requires you to register.

3.2.2 Use by partners

Sponsors and advertisers may also use "cookies" when selecting their ad. Be aware, however, that we are unable to control their use of "cookies" or how they exploit the information they obtain as well. If you want to block or delete these programs, most browsers provide you with a method to achieve this.

3.3 Website Control Information

As part of the development of our services, we could compile control reports that include demographics of users, traffic patterns and purchases on the Website and share them with our advertisers and other partners. No control information in these reports is related to the identity or other personal information of a user. For our own research, we may link control information to personal information voluntarily provided by users of our Website. If ever such a link is established, all related information will be treated as personal information and will only be used and disclosed in accordance with this Policy.


3.4 Links to other websites

Links to other websites or Internet resources, offered solely for information and convenience, may appear on our Website. Please be assured that we do not share any personal information that may allow them to identify you.
It happens that our Website offers links to other sites or advertising from independent advertisers. These websites and their advertisers, or any other advertiser working on behalf of these sites, use certain technologies to send advertisements that appear on our Website directly into your search engine. They will automatically receive your IP address. They also use cookies, Javascript, tags (also called action tags or single-pixel gifs), and other technologies to measure the effectiveness of their advertising and personalize the content.
When you click on one of these links, you communicate with another Internet site or Internet resource. Akcelos disclaims all liability for these websites or Internet resources and the collection, use and disclosure of your personal information. If you connect to another site from that of Akcelos, any information you disclose on this site will no longer be protected by our Policy. We have no access or control over the cookies or other tools they use. We encourage you to carefully review the specific policies of each site you visit to find out how they collect and use your personal information.


Akcelos wishes to protect the personal information in its possession against any loss, misuse or unauthorized modification. However, no security mechanism is perfect and you should be aware that there is always a certain level of risk that the personal information you transmit to Akcelos is disclosed without fault on his part and without your consent. Akcelos disclaims all liability for the fact that such confidential information about you may be disclosed, except in the case of negligence on its part.

In making the decision to provide personal information, you must be aware of the risks inherent in transmitting information over the Internet.

Nevertheless, Akcelos wants your personal information to be kept confidential as far as possible. That's why we've put together a comprehensive system that combines powerful protection techniques

4.1 Technical elements

Akcelos has implemented security measures based on proven technologies that meet international standards to help ensure the integrity and secrecy of personal information when it is transmitted over the Internet. Akcelos is committed to ensuring that the equipment it uses is always on the cutting edge of technology to offer a site that allows safe transactions at all times.

The software solution and its associated data structure are not accessible without authentication. The data in the database uses recognized encryption solutions. When the confidential data are outside the database and must be disseminated over the Internet, a 128-bit Secure Socket Layers (SSL) encryption, very secure and globally recognized in the field of banking transactions, is used. .

Finally, Akcelos servers are protected by a firewall technology and a backup procedure ensures the preservation of data.

4.2 Conservation and transmission

All your personal data is encrypted by SSL at the time of their entry, which makes it impossible to read during their transfer via Internet. No order-related information, including your name, address, and credit card number, is openly circulating on the Internet.

We retain your information for as long as we need it for legitimate business purposes and in accordance with any legal requirement. Our retention standards meet the following parameters:
- We destroy your information when it is no longer needed or we remove information that identifies you to make it anonymous.
- No credit card information is stored on the servers that Akcelos uses.

4.3 Security and network efficiency

Akcelos does not guarantee total efficiency or safety. It is possible that a hacker succeeds in penetrating the server. It is therefore important to keep in mind, BEFORE USING YOUR IDENTITY TO NAVIGATE AND / OR MAKE TRANSACTIONS on our Website, that it is always possible for a malicious individual to access Akcelos servers and use for his own purposes, some personal information left by users. IN NO EVENT WILL Akcelos be held liable for acts of hacking or be blamed for any damage or loss that this could cause to a user. The Website may experience occasional failures and certain programming errors may be caused by updates or events beyond the control of Akcelos.

4.4 Required Collaboration of the User in General Security of Uses and Transactions

Security is a shared responsibility. As a user, you must also adopt safe usage practices.

4.4.1 Secure Mode
So when you're doing your online transactions, you can check if you're in a secure mode by making sure the URL (web address) link starts with https: // rather than http: // The lock icon on your navigation window will confirm that you are in secure mode.

4.4.2 Password

It is important that you prevent unauthorized access to your password and computer. You are solely responsible for maintaining the privacy of your password and account information. It is also your responsibility to immediately advise Akcelos of any unauthorized use of your username and / or password and / or any security breach and to take all measures within your reach for you. Ensure optimal security conditions when using the Website.

Akcelos never sends an unsolicited communication asking you for your password or asking you to update your account information (phishing). Be vigilant and report any fraud by email.

4.4.3 Software Installation

If you choose to access software through the links offered on the site, you must take the necessary precautions to detect and eliminate possible viruses and make sure that the software is compatible with your computer. You must also ensure that you have up-to-date backup copies of all content stored on your hard drive before installing the software. Akcelos is not liable to you or to anyone for any damage or loss that may be caused directly or indirectly, in whole or in part, by the downloading of any web page or any software or other and the transmission of any information in connection with the use of the Website.

4.4.4 Logout

In general, it is important to close your session as soon as you have finished using the Website or when during the session you have to leave for a moment and leave your terminal unattended. To log off securely, you must log out, clear the cache, and close your browser. Therefore, we recommend to:

- End your session by clicking Disconnect at the top of the screen;
- Empty your cache at the end of each session. The cache is a temporary memory in which your computer stores locally the information you have seen during a session. When you recall this information, the computer extracts it from this memory instead of from its original site. The cache memory thus makes it possible to increase the speed of display of the information that you consult during your navigation. As a result, after a session, your computer's cache may contain personal information;
- Terminate your session and close your browser at the end of each session. This way you can destroy all the copies of Internet pages stored on your hard drive and, thus, prevent any untimely or accidental intrusion into your accounts.
These operations are even more important if you share with other users the computer station from which you perform your transactions.

Akcelos cannot at any time be held responsible for any loss or damage arising from failure to comply with any of the obligations of this paragraph. You are required to protect and safeguard your data and computer equipment.

4.5 Respect for privacy by Akcelos employees

Akcelos has an employee code of ethics to ensure compliance with this Policy.
With regard to our employees, only those authorized by Akcelos can access your personal information. All employees of Akcelos must comply with this privacy policy and those who violate it, would be subject to disciplinary action up to their dismissal.


5.1 Changes

To reflect changes in the services we provide, changes in technology and changes in laws, Akcelos may change this Policy at any time without notice. We may add, modify or remove segments of this Policy when we deem it necessary. If this is the case, we will notify you in an update of the document on our Website. We encourage you to periodically review this Policy in order to stay informed of any changes that may be made to it.

By continuing to access and use the Website, you acknowledge that you have accepted these changes and the terms of the Policy then in effect.
When we update the Policy, we will change the date to reflect the effective date of the changes.

If you disagree with this Policy, as a whole or with any of its provisions, or if you subsequently disagree with the changes that might be made, please leave the Website immediately and, most importantly, make no data entry of any of your own personal information on this Website.

5.2 Request for information or complaint

Akcelos is responsible for all personal information it manages. If you have any questions, concerns or complaints about this Policy or practices of our organization or you would like to file a complaint concerning this subject, contact us at :

Email address:
Telephone: 1 (855) 788-8875 or (514) 788-8875

Address : 1431 Fullum Street, Suite 209, Montreal , QC, H2K 0B5
We will respond to your inquiry or investigate your problem as soon as possible and at the most,  within 30 days of receiving your request. Akcelos will inform anyone who submits a question or complaint about the procedure to follow, if necessary. If a complaint is justified, we will take the necessary measures, including the modification of our policies and practices, if applicable.

* Important reminder about email communications:
Note that emails sent over the public Internet are not protected. If you send us an email directly from your own email account, the content is not encrypted. We strongly recommend that you do not send us sensitive information (such as a credit card number) by email that is not encrypted. Akcelos is not responsible when you choose to provide us with your personal information by e-mail through the public Internet.



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