Customer Navigation Guide
CUSTOMER NAVIGATION GUIDE
Advanced search
Shop
Order tracking
Create your customer account in 3 easy steps!
To shop on Akcelos you need a customer account.
Step 1
To create your customer account, click “Login” at the top right of the screen and select "Customer".
Top of page
Step 2
If you already have a customer account, enter the email address and password you chose during your registration. You can now make and review your orders and purchase history. If this is your first visit to Akcelos, click “Login” at the top right of the screen.
Top of page
Step 3
You will be asked to fill in the necessary information to create your account. Once the information is entered, you will be ready to start shopping on the first nationwide social economy transactional website!
Top of page
Advanced search
There are four ways to find exactly what you need on Akcelos.
- First, search by region. The search section is at the top right of the screen. Click the desired region; then, enter the type of product you want in the search section at the top of the screen. Remember that if you are buying online, you can do so in any province and your item will be delivered to you.
- Click "Advanced search."
- On the left of the screen there is a menu bar where you can select products by category, price or accreditation.
- A link directing you to the "advanced search" page is always available at the bottom of the screen.
When you click “advanced search,” you can specify the four following criteria:
- Affiliate partners are support organizations or social enterprise networks with whom merchants are affiliated.
- Accreditations are certifications received from organizations.
- Enterprise types refers to the different legal forms under which merchants operate.
- You also search by region as specified above.
Shop
You can shop once you have created your customer account.
For instance, if you want to order a meal for your team meeting, you will find it in the “Food” section. The different product categories offered on Akcelos can be accessed either through the headings at the top of the screen, or, for new listings, through the slideshow.
Once you have made your selection, you will be directed to your shopping cart. You will then have the option to continue shopping or finalize your order. Enter the quantity needed and continue.
When you’re ready to submit your order, you will be asked to enter a billing address and specify your shipping address.
Then you must specify how you want to retrieve your merchandise. You can have your merchandise delivered or pick it up on the premises. The merchant’s contact details appear when you click their name.
Before you finalize your purchase, a summary of your billing information will appear. Please note, this is your last chance to modify your order. When you click “Order,” you will be transferred to the Monetico online payment service to complete your purchase.
Track orders
If you chose to have your order shipped to you, you will receive an email confirmation that your order has been processed by the merchant. A second email will be sent when your parcel has been shipped and it will include a tracking number along with the carrier’s name.
When you log in, you access your account. Here, you can modify your personal information and access “Order tracking” using the drop-down menu.
Click “Order tracking” for the list of your current and completed orders. Click “Completed orders” to review the summary of your last purchase(s) and print your invoice. If you have not received a shipping confirmation email, you will find your order under “Current orders.”
How to see your invoices?
By clicking on the "View" button of the Order tracking page, you will be taken to the summary of your purchase. You will find on this page, among others;
- Your billing address information
- Information about your delivery address
- The card you used as well as the payment reference
- A summary of the sums that make up the invoice, ie the price of the products and their shipping costs, if any
- The names of the merchants from whom you purchased your products and their contact information
You can then click on the "View invoice" button to view the invoice sent to you at the time of purchase;
On this invoice, you will essentially find the same information as those presented in the "Order details" page. Among the new information you will find is the merchant tax number, for example (note that on the previous screenshot, the merchant did not have tax numbers) ;
